There is a strict NO RETURN policy on all consumables, including but not limited to:
- Cotinine Detect
- PTS Test Panels
- Caresens Test Strips
- Hemocue Test Strips
- Urine Test Strips
Returns after 10 days will not be considered . Each return request will be individually evaluated based on CPA (Consumer Protection Act) legislation.
A refund or credit will be processed based on the outcome of the evaluation .
All our products have an individual warranty period and can/will be replaced if the product meets warranty replacement requirements.